New program solidifies HID Global's commitment to delivering superior value to its customers
IRVINE,Calif., Jan. 6, 2010 - HID Global, the trusted source for solutions for the delivery of secure identity, today announced the launch of its Advantage HID Channel Partner program. The new program is an extension of Genuine HID™, assuring the delivery of superior quality and service to HID Global end-users through a select network of sales channel partners. The Advantage HID Channel Partner program provides loyal, customer-focused sales partners exclusive access and advance insight into HID Global developments, along with a comprehensive toolkit that bolsters the Advantage Partner's ability to extend the Genuine HID value proposition to their customers.
According to the company's recent "Customer First" research, 88 percent of customers believe HID Global provides the best solution in its class. This "Voice of the Customer" (VOC) survey also indicated that customers identified brand reputation, quality and support as their top three investment factors. The Advantage HID Channel Partner program addresses this feedback by delivering high quality Genuine HID products through top-tier channel partners who make customer support their number one concern.
"Customer satisfaction excellence is a critical factor in our customer's ability to invest with confidence in Genuine HID solutions, and it is the cornerstone of the Advantage HID Channel Partner program," said Eric Widlitz, managing director, Americas, for HID Global. "Advantage HID Channel Partners form an essential link in the Genuine HID value chain by providing superior end-user support, which further enhances HID Global's reputation as a trusted brand."
"In seeking a secure identity solution for my company's unique requirements, it was important to find both a reliable, cost-effective product and a trusted reseller with a proven track record in customer service," said Bhavesh Patel, senior director of global risk operations and business at Genzyme Corporation. "We selected HID Global because of their long-held reputation for delivering quality solutions and their commitment to ensuring top-notch customer service through their select group of HID-endorsed partners."
Organizations seeking to purchase Genuine HID solutions are encouraged to select an Advantage HID OEM distributor, integrator/dealer or reseller channel partner by visiting http://www.hidglobal.com/genuine_hid/advantage_hid.php. For companies interested in becoming an Advantage HID Channel Partner, visit the partner page at www.hidglobal.com.