Denis Hébert, president and CEO, on HID's 2010 initiatives


As we begin a new decade, let me first wish our customers and partners a happy and healthy new year.

As we begin a new decade, let me first wish our customers and partners a happy and healthy new year. 2009 marked an important milestone for the company with the launch of several innovative products and the introduction of Genuine HID™ with its numerous customer-centered solutions and initiatives. In 2010 we are continuing to build upon those initiatives, increasing customer value through innovation and enhanced customer service. I’d like to take this opportunity to share some of the exciting developments our customers will see unfolding throughout this year.

In 2010, HID Global will drive innovation through enhancing interoperability and seamless convergence across the entire HID Global solutions portfolio. Customers can expect to see new product design platforms for our physical access and logical security solutions, our Fargo brand secure issuance products, and reader solutions for cashless payments, eGovernment and other Identification Solutions business segments. This initiative will enable customers to easily integrate the vast array of HID Global secure identity solutions as requirements evolve over time.

HID Global is also dedicated to bringing to market new Genuine HID products that further extend the use of smart cards for both physical and data security; introducing additional virtual card and reader solutions; as well as providing innovative products for all our business segments, while leveraging the recently launched Advantage HID Channel Partner™ Program to ensure customers purchase Genuine HID products from trusted HID Global partners.

Of equal importance to product and technology innovations is a significant 2010 Customer First initiative centered on driving heightened levels of customer responsiveness through refinements to HID Global’s delivery model and business process enhancements across all segments of our business. This is in addition to several programs that are part of HID’s ongoing commitment to helping customers fully optimize their existing and future Genuine HID investments.

2010 will be a very exciting time for HID Global and we look forward providing innovative solutions that drive success for our customers and partners in the year ahead. Thank you again for your continued business and I wish you a prosperous new year.

Click on "Play Video" to view a short video from Denis Hébert.

Get the Flash Player to see this player.